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Industry Practices

BPO / ITES

Voice / NON Voice / Technical / NON Technical / Back Office

Associate / Sr. Associate -(Non Technical)

Associate / Sr. Associate -(Technical)

Telecalling / Telemarketing Exec.

Team Leader -(NonTechnical)

Asst. Manager / Manager -(NonTechnical)

Team Leader -(Technical)

Back Office / Web / Transaction Processing

Associate / Sr. Associate -(NonTechnical)

Asst. Manager / Manager -(NonTechnical)

Associate / Sr. Associate -(Technical)

Team Leader -(NonTechnical)

Trainee

Operations Manager

Business / EDP Analyst

Process Flow Analyst

Outside Consultant

Head / VP / GM-Operations

Service Delivery Leader

QA / QC Executive

QA / QC Manager


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